Category Archives: Customer Service

What Does It Take To Be A #SocialMedia Pro?

I have amazing friends. I just have to say this because I’ve recently been going through chemo and I cannot believe how my friends have stepped up. I am a very proud individual and rarely ask for help, but I’ve … Continue reading

Posted in Customer Service, Social Media, Social Media Strategy | Leave a comment

How Two Brands Failed At Social Care (And How To Make Sure Your Brand Doesn’t)

I’ve had two companies recently completely fail as social care via social media (and email marketing, if you really want to go there). The first was my local carwash, Mister Car Wash. I did not notice until I got home … Continue reading

Posted in Customer Service, Social Care, Social Media | Leave a comment